Refund Policy

At Jewelry World & Loan, we want every customer to be confident in their purchase. Our refund policy applies to online purchases only.

Eligibility for Refunds

A refund may be issued if:

• The item arrived damaged or defective

• The wrong item was shipped

• The item does not match the description or photos on our website

All refund requests must be submitted within 7 days of delivery.

Items Not Eligible for Refunds

• In-store purchases

• Custom jewelry

• Special orders

• Bullion (gold, silver, platinum bars/rounds)

• Numismatic coins graded or ungraded

• Final sale items

Condition Requirements

To qualify for a refund:

• Item must be returned in original condition

• Original packaging and certifications (if applicable) must be included

How to Request a Refund

Email us at [your store email] with:

• Order number

• Photos of the item

• Reason for the request

We will review your claim within 2–3 business days.